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Refund Policy

Every customer is important to us. When you do Excel, we do Excel too. Because of this, we offer a money-back guarantee on all our prices.

We guarantee that every job we do will get at least 80%. If that isn’t met, which happens very rarely, the following policy applies:

80% and aboveNo Refund
70-79%10% Refund
60-69%50% Refund
59% and below100% Refund

Our Refund process

If you help us, our return process goes smoothly and takes less than 7 days.

Please note that you shouldn’t ask for chargebacks through our payment provider. We can’t control how long it takes to get your money, and it could cost you more in the long run.

The fastest way to solve your problem is to follow the steps below.

Here’s what to do:

1. Let our support team know if you are unhappy with the task (make sure you give a good reason).

2. The person in charge of customer service will send the case to the dispute department.

3. Our staff who resolve disputes will look at the case and decide if it goes in your favour or the writers.

4. If the judge rules in your favour and the above policy says you are eligible for a refund, the amount will be refunded to your account.

how to ask for money back on

5. Once the amount is added to your account, you can use it as credit for a future task or ask to withdraw it, at which point the money will be sent to you via your chosen payment method.

After 7 days of notice, all returns are made.

Clients who cancel an order are charged 10% of the amount they paid.


Please remember that if you want a refund, you must show that the score on the delivered task is what was said within 30 days of the date you bought it.

We can’t wait to be of service to you!